1. Who We Are and How to Reach Us
PH655 is an online casino and sports betting platform operated for Filipino players. We are the data controller responsible for the personal information you provide when you register, play, or contact us. If you have any questions about your privacy or this policy, you can reach our Data Protection Officer (DPO) at support@ph655.best.
PH655 is committed to operating transparently. We registered with the National Privacy Commission (NPC) as required under the Philippine Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations (IRR).
2. What Personal Data We Collect
We collect different types of personal data depending on how you interact with PH655. Here's a straightforward breakdown of what we may hold about you:
2.1 Account Registration Data
- Full legal name (as it appears on your government-issued ID)
- Date of birth
- Email address and mobile number (Philippine number preferred)
- Home address in the Philippines
- Username and encrypted password
2.2 Identity Verification (KYC) Data
- Copy of government-issued ID (PhilSys National ID, passport, driver's license, SSS/GSIS card, voter's ID)
- Selfie or photo for facial verification where required
- Proof of address (utility bill, bank statement not older than 3 months)
2.3 Financial and Transaction Data
- GCash or Maya account number (linked to your name)
- Bank account details for BDO, BPI, UnionBank, or other PESONet-member banks
- Deposit and withdrawal history
- Bet records and game activity
2.4 Technical and Usage Data
- IP address and approximate geographic location
- Device type, operating system, and browser version
- Pages visited, time spent on site, and click patterns
- Session logs and error reports
2.5 Communications Data
- Chat transcripts with customer support
- Emails and messages you send us
- Responses to surveys or feedback forms
3. Why We Collect Your Data
Every piece of data PH655 collects serves a specific, legitimate purpose. We do not collect data just to have it. Here are the main reasons we process your personal information:
| Purpose | Legal Basis | Examples |
|---|---|---|
| Account creation and management | Contract performance | Registration, login, profile updates |
| Identity verification (KYC) | Legal obligation (RA 9160 AMLA) | ID document review, age check |
| Processing deposits and withdrawals | Contract performance | GCash cashout, bank transfer |
| Fraud prevention and security | Legitimate interest | Suspicious login detection, IP monitoring |
| Regulatory compliance | Legal obligation | Reporting to PAGCOR, NPC, AMLC |
| Customer support | Contract performance | Resolving disputes, answering queries |
| Marketing and promotions | Consent | Bonus notifications, event announcements |
| Platform improvement | Legitimate interest | Analytics, A/B testing, bug fixes |
4. Who We Share Your Data With
PH655 does not sell, rent, or trade your personal data. However, in the course of running a legitimate online gaming platform, we may share your information with the following categories of recipients — and only as much data as they actually need:
4.1 Payment Processors
To process your deposits and withdrawals via GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard, we share necessary transaction data with those payment service providers. These processors handle your financial data under their own privacy policies and are required to maintain appropriate data security standards.
4.2 Identity Verification Providers
Third-party KYC and AML (anti-money laundering) service providers may process your ID documents and facial data to verify your identity as required under Philippine law. These providers are contractually bound to handle your data securely and only for verification purposes.
4.3 Regulatory Authorities
PH655 is legally required to share certain information with Philippine regulatory bodies including PAGCOR (Philippine Amusement and Gaming Corporation), the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies upon lawful request or court order.
4.4 Technology and Cloud Service Providers
Our platform infrastructure relies on cloud hosting and software tools. These providers may technically process your data as part of delivering their services to us, but they are not permitted to use your data for their own purposes. All such providers are subject to data processing agreements.
4.5 Business Transfers
In the unlikely event that PH655 undergoes a merger, acquisition, or asset sale, your data may be transferred as part of that transaction. We will notify affected users in advance and ensure the acquiring entity honours the commitments made in this Privacy Policy.
5. Cross-Border Data Transfers
Some of PH655's technology partners and cloud infrastructure are located outside the Philippines. When your data is transferred internationally, PH655 ensures that appropriate safeguards are in place — such as Standard Contractual Clauses or equivalent mechanisms recognised under Philippine law — to maintain the same level of protection your data enjoys locally.
6. How Long We Keep Your Data
PH655 does not keep your data forever. Our retention periods are tied directly to the reason for collecting the data in the first place:
- Account data: Retained for the duration of your account plus 5 years after closure, as required by AMLC regulations.
- KYC documents: Retained for at least 5 years from the date of account verification, in compliance with RA 9160.
- Transaction records: Retained for 5 years from the date of each transaction.
- Customer support records: Retained for 3 years from the date of the interaction.
- Marketing preferences: Retained until you withdraw consent or close your account.
- Technical/log data: Retained for up to 12 months for security and performance monitoring.
After the applicable retention period, data is securely deleted or anonymised so it can no longer be linked back to you.
7. Your Data Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights as a data subject. PH655 respects and supports all of them:
Right to Be Informed
Know what data we collect, how we use it, and who we share it with — that's exactly what this policy is for.
Right to Access
Request a copy of all personal data PH655 holds about you. We'll provide it within 30 calendar days.
Right to Rectification
Found an error in your profile? You can update most details yourself, or ask support to correct them for you.
Right to Erasure
Request deletion of your data once there is no longer a legal or contractual basis for us to hold it.
Right to Object
Object to processing based on legitimate interests, including direct marketing. We'll stop upon your request.
Right to Data Portability
Request your data in a structured, commonly used format so you can transfer it to another service if you wish.
To exercise any of these rights, email us at support@ph655.best with your full name and registered email address. We will respond within 15 business days. If you are not satisfied with our response, you have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines.
8. Cookies and Tracking Technologies
PH655 uses cookies and similar technologies to make the platform work properly and improve your experience. Here's what each type does:
- Essential Cookies: Required for core functionality like staying logged in and keeping your session secure. You cannot opt out of these without breaking the site.
- Analytics Cookies: Help us understand how players use PH655 so we can improve the platform. Data is aggregated and anonymised.
- Preference Cookies: Remember your settings like language, display preferences, and game selections.
- Marketing Cookies: Used only with your consent to show relevant promotions. You can manage these via your browser settings or by emailing support.
You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect your ability to use PH655 properly.
9. How We Protect Your Data
Data security is not an afterthought at PH655 — it's built into everything we do. The technical and organisational safeguards we maintain include:
- AES-256 encryption for all data stored on our servers
- TLS 1.3 for all data transmitted between your device and our platform
- Multi-factor authentication options for player accounts
- Regular penetration testing and vulnerability assessments by independent security firms
- Strict access controls — only authorised personnel with a legitimate need can access player data
- 24/7 security monitoring and intrusion detection systems
- Incident response plan with mandatory breach notification to the NPC within 72 hours
Despite all these measures, no system is 100% impenetrable. We strongly encourage players to use strong, unique passwords and enable two-factor authentication on their PH655 account.
10. Minors and Player Protection
PH655 is strictly for players aged 18 and above. We do not knowingly collect personal data from minors. If we discover that an account was created by someone under 18, we will immediately close the account, delete the associated data, and forfeit any balances in accordance with our Terms and Conditions.
If you believe a minor has registered on PH655, please notify us immediately at support@ph655.best and we will investigate promptly.
11. Changes to This Privacy Policy
PH655 may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. When we make significant changes, we will notify you by email or through a prominent notice on the platform at least 7 days before the changes take effect.
The "Last Updated" date at the top of this page always reflects when the policy was most recently revised. We encourage you to review it periodically — parang checking your account balance: good habit to have.
12. Contact Our Data Protection Officer
For any privacy-related questions, data access requests, complaints, or concerns, you can reach PH655's Data Protection Officer directly:
- Email: support@ph655.best
- Live Chat: Available 24/7 via the PH655 platform
- Response Time: Within 15 business days for formal data requests
You also have the right to escalate unresolved complaints to the National Privacy Commission of the Philippines via their official website or helpline.
This Privacy Policy is effective as of July 2025. It applies to all data collected from the date of your first registration on ph655.best onward.
